Doll House Miniatures
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Furniture
Dolls
Miniatures
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Privacy & Security
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| Doll
House Kits | Shipping Information | Calculating Shipping Times |
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| Shipping
& Handling Charges and Information
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We will ship by United Parcel Service for almost ALL
shipments unless you specify differently. UPS is the customers choice
by default unless the customer makes another selection. When making an
alternate selection, the customer chooses to pay the full cost of shipping
billed by the carrier plus a service fee instead of our posted rates. Typically customers in the Continental
United States and Canada will receive their orders by U.P.S. Customers in Alaska,
Hawaii, orders shipped to FPO's or APO's, will receive their orders from the U.S.
Post Office Parcel Post unless otherwise specified by the customer. Air Freight is also available either by United Parcel Service or the U.S. Post Office (FedEx or Airborne) at an additional charge. Air freight charges are based on weight and size, as well as distance traveled. We can also utilize the services of Federal Express for domestic and International shipments, or Airborne Express for International Shipments only. Each shipment authorized by a customer is subject to a
separate shipping charge. Freight charges for general merchandise are separate from those
for doll houses and doll house kits, power tools, room boxes, and other large or heavy
items even if ordered with other merchandise. Each of these items, even if ordered
together, are considered separate orders and subject to separate shipping charges. |
| Why we use U.P.S. | UPS is the customers choice by default
unless the customer makes another selection. When making an alternate
selection, the customer chooses to pay the full cost of shipping billed by
the carrier plus a service fee instead of our posted rates or can use their
own shipping account number. United Parcel Service provides a secure method of shipping packages. All shipments are automatically insured, which helps to protect our customers in the event of loss or damage to their package. They also provide tracking numbers, online tracking, email package notification, and guaranteed delivery. Customers other than those in the above mentioned U.S. Mail delivery area, may select delivery via U.S. Mail. Please note that we only go to the post office once or twice a month. Orders must be signed and submitted in writing via Fax or Postal Mail. In addition to shipping fees, there is a $10 service fee for shipping a dollhouse kit priced up to $200 via postal mail, or a $20 service fee on dollhouse kits priced at $200.01 or more shipped postal mail. International customers will be billed $10 for administrative services on all international packages shipped postal mail. By choosing to have Mott's ship your package rather than the customer pick up the package at our warehouse, the customer is choosing to authorize Mott's to act as its agent to select UPS by default for carriage on the customers behalf. |
| Air Freight | When a customer requests air freight they are
authorizing what-ever charges are levied for their shipment by the carrier. Even if
the carrier sends an adjusted bill at a later date that is more than the original freight
charge or estimate. This is because the carriers often measure air packages, and,
using a special formula, will sometimes charge a higher freight charge based not on the
weight of the package but on the size of the package and the amount of space it takes up
inside an airplane. Air freight companies such as FedEx, Airborne, and UPS
have something called “DIM Weight” or “Dimensional Weight”. The
DIMENSIONAL weight of the package may be 26lbs even though the ACTUAL weight of the
package is only 4lbs. If the carrier makes an adjustment to the air freight charge
of a package, Mott’s is authorized to bill the customer for these additional charges. Follow this link for more information on UPS Dimensional Weight. |
| Rush Orders | A rush order is any order on which a customer places a
“Need-By” date. Any time a customer gives us a date by which they need
their order to be received by, you are authorizing Mott’s to use what ever means are
necessary to get that package to you by the date you have requested, including the use of
Air Freight, and you are authorizing the charging of any necessary air freight charges to
your credit card or store charge account. Mott’s does not have to call the customer
to get this authorization, by placing a “need-by” date on an order, either in
writing or verbally, you are authorizing rush freight charges. Please note that
Mott's does NOT guarantee that any items will arrive at any destination by any specified
or un-specified date. Orders can not be cancelled, refused or returned because they
did not or will not arrive at any destination by any specified or un-specified date. |
| Christmas Orders | In previous years about 10-14
days prior to Christmas, all carriers including UPS, FedEx and the US Post Office
“remove” their delivery guarantees for all their services except their Overnight
Delivery/Next Day Air. This means that if a package is shipped via 2nd Day Air
for example, UPS will not “guarantee” that the package will arrive in 2 business
days. It could take 3,4,5 or more business days to arrive, but it will be given a higher
priority than ground packages. During this 2-week period they will only
“gurantee” Next Day Air packages. If you place an order with Mott’s
after the 10th of December and request to receive the package before Christmas,
you will be authorizing Mott’s to send the package via any delivery method necessary,
including Air Service, to get your order to you by the specified date. Please note
that orders can not be cancelled, refused or returned because they did not reach their
intended destination by a specified or un-specified date. Mott’s does not
“guarantee” that any order will reach any destination by a specified
or un-specified date, that
is the responsibility of the carrier. |
| Calculating Ship Times |
Note that the Available To Ship Time does not begin until the first business day
following the submission of your order. If you place your order on a Friday, we
receive the order on the next business day which would be the following Monday. Holidays
and weekends are NOT business days. Package Delivery Services like UPS do NOT pick
up on weekends or holidays. Other days which are not considered to be “business
days” are December 24th and December 31st. |
| Dollhouse Kits | Dollhouse kits priced over $150 are
drop-shipped with no shipping charge* to customers in the Continental United States by
United Parcel Ground Service Only. There is a flat charge of $10 to ship
each doll house, room addition, porch, room box, turntable, power tool kit priced under $150
to customers in the 48 U.S. via UPS Ground.
As of 2005 UPS now offers Ground service from the lower 48 to Alaska. Dollhouse kits shipped to zip codes in Alaska available by UPS ground from the Continental U.S. will be charged a minimum $10 shipping fee. Customers requesting delivery of dollhouse kits priced up to $200 via U.S. Mail will be billed for shipping charges plus a $10 service fee, or $20 service fee if the kit price is over $200.01. If you like, we can email you a shipping cost estimate. Dollhouse kits priced over $300 are shipped with no shipping charges to customers in Canada served by United Parcel Ground Service Only (no discounts or coupons can be combined with this free shipping offer to Canada). Remember, that the purchase of a dollhouse kit or a dollhouse (or other items
such as power tools, room boxes, or other large or heavy items) are considered to be a
separate purchase even if ordered together with other items. These items are subject
to a separate shipping charge. These items are marked as SURCHARGE or have this
symbol
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| Assembled Houses |
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| Insurance | All shipments sent Via U.P.S., Fed Ex, or other
private carrier are automatically insured. If anything ever happens to a
package shipped via U.P.S. or FedEx, the claim is usually handled within a few days and
replacement items can be shipped out within a week. Also, items which are
shipped via U.S. Express Mail are automatically insured and loss or damage claims are
usually processed very quickly. Orders shipped via U.S. Mail (Air or Surface) Parcel Post, or Priority Mail are NOT automatically insured. Insurance is purchased by Mott’s on behalf of its customers and charged as part of your shipping fee. If anything should happen to a parcel carried by the U.S. Post Office, a loss or damage claim can take up to 8-11 months to investigate and be paid. Replacement items can not be shipped until the Post Office completes its investigation and pays on the claim. All shipments are FOB Mott’s Miniatures,
which means that each package becomes the property of the receiver when Mott’s turns
the package over to the carrier. This is why we strongly urge customers to
use private parcel carriers who automatically insure and track all packages. In the
event of a lost or damaged package, the customer will receive replacements only, no
refunds, credits or exchanges. Please click here for
further details. |
| Charges | There is a minimum fee of $10.00 per incident charged by United
Parcel Service for address corrections on Ground shipments, and $15.00 for air
packages. If a customer provides Mott’s with an incomplete or incorrect address
or postal code the customer will be responsible for this fee. UPS also will levy
this fee if a customer gives one delivery address at the time the order is placed but then
later instructs UPS to deliver the package to any alternate address, or if UPS has a
forwarding order on file for the customer to forward packages to an alternate address for
any reason. In the event that a package is returned un-deliverable because a
customer has provided an incomplete or incorrect address, the customer will be responsible
for the full costs of re-shipping the package plus any address correction fees levied by
the carrier. These are charges levied by the carrier. Due to credit card fraud, we also reserve the right to charge a $2.25 UPS Signature Collection Fee (paid to UPS) to collect a signature from a recipient on any air package or on any first-time order exceeding $100 or on any package delivered to an address other than the card-holders billing address. |
| Tracking | Packages shipped via U.P.S., Fed Ex, Airborne Express or
via U.S. Express Mail are issued tracking numbers. Mott’s has on-line package
tracking abilities and can usually locate a package in transit within a few
minutes. If you provide us with your correct email address on your order, you can
receive a free email from UPS with your tracking number on all shipments which originate
from Mott’s facility in Anaheim. This email is not sent by UPS until the
package leaves our facility. Please note that many doll house kits are drop-shipped
directly to you from the manufacturer so tracking numbers are not readily available on
these shipments. If you need to check the tracking
of your package, we would prefer that you
email
us. |
(Shipping and handling charges based on a per-shipment basis. Fees shown are for Internet Orders Only). |
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| Internet Orders for General
Merchandise Shipped to the rest of the Continental United States via UPS Ground (Add
$5.00 for phone orders.) |
Up to $50.00 add $9.00 |
| Internet Orders for General
Merchandise shipped to Alaska, Hawaii, APO/FPO, U.S. Embasies and U.S. Military via
U.S. Priority Mail or Parcel Post. |
All Orders add a
MINIMUM $11.00 *U.S. Mail Shipping and Handling fees over the MINIMUM billed by the carrier will be charged to the customers credit card. |
| Internet Orders for General Merchandise shipped to Puerto Rico, U.S. Virgin Islands, U.S. Samoa, and other U.S. Territories via U.S. Priority Mail or Parcel Post. | All Orders add a
MINIMUM $14.00 *U.S. Mail Shipping and Handling fees over the MINIMUM billed by the carrier will be charged to the customers credit card. |
| Back Order Shipping | $6.00 flat fee for each back order shipment sent via UPS Ground in the 48 U.S. |
| Surcharge Items
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Items marked as Surcharge such as dollhouse kits, dollhouses, power tools, room boxes, room additions, turntables and other large and/or heavy items are considered to be a separate purchase even if you order them with other items. These items are subject to a separate shipping charge in addition to regular shipping charges. |
| Christmas Notice: We do not take
packages to the Post Office between Thanksgiving and New Years EXCEPT for Christmas orders
going to APO/FPO addresses. No exceptions. Carrier Selection: Mott’s reserves the right to select the most appropriate carrier for each shipment unless the customer provides their own shipping account number for a shipment. |
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This page was last updated August 08, 2008 14:41 hrs.
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Motts
Miniatures & Dollhouse ShopTM, 2471 East Orangethorpe Avenue,
Fullerton, CA
92831
(714) 992-9068 fax
Email Us
Prices in U.S. Dollars. Prices subject to change without notice. Mott’s reserves the right to correct any errors or omissions. By placing an order with Mott’s you certify that you have read and understand our ordering policies. This web site is the Copyrighted © property of the Mott’s Miniatures Inc. By using this web site you agree to our Terms of Use, please read them.
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indicates an item which is too large for normal delivery
and must be sent by freight truck or air freight.
